Smile Loft Laurel

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    PRACTICE ADDRESS


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    Profile ID: 100071




    Specialty: Sub-Specialty:  Package:  Related: Accounting: Deals:

    DOMAIN INFO


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    Close Account closed
    Task: Other | 2016-11-29 | Chandra | #64079 |

    Looks like site is elsewhere and client is not being charged. Please please cancel account.


    Leave a Comment:




    Regarding Closing out 3 Accounts (Pendin 
    Notes | 2016-04-04 | Danny | #48143 |

    ““Dr. Rai,
    I was literally working on this as we speak.

    Here is the update with the 4 domains we have that we will be transferring. I will not charge you for the registration of these domains which is about $20/year per domain:

    smileloftlaurel.com
    smileloftdental.com
    smileloftbranchave.com
    smileloftdentalgroup.com

    For the Branch Ave Project $800 that was paid, I will deduct $297 from this which is the past due for the SmileofLaurel.com monthly hosting. It is 3 months past due at $78/m (total $297). The net credit back to your account will be about $503.

    I will confirm all this with our accountant at the end of today.

    Once you have all your domains and is ready to cancel the SmileOfLaurel.com , please let me know so we can stop billing you at $78/m for this site.

    Thank you.””


    2016-04-04 | chandra.t
    Refunded $563 back to MasterCard ending in 2812.
    2016-04-04 | danny.n
    "Great I am ok with the proposed plan. Please transfer them to my GoDaddy Accounts asap. "
    2016-04-04 | danny.n
    correction, past due is $237 so net refund is $563. Contacted dr already just waiting on confirmration
    2016-04-04 | danny.n
    Chan, just FYI. I'll let you know more once I get a confirmation from him.

    Leave a Comment:




    Domain Transfer to Their GoDaddy closed
    Task: Technical | 2016-04-04 | Danny | #48141 |

    Customer Number: 126086474
    rai.v.dental@gmail.com
    user name: raivdental

    please transfer all of these domains:
    smileloftlaurel.com
    smileloftdental.com
    smileloftbranchave.com
    smileloftdentalgroup.com

    please let me know when done. thanks. danny


    2016-04-04 | catherine.c
    domains transferred. closing.

    Leave a Comment:




    HOLD OFF EVERYTHING closed
    Task: Other | 2016-04-01 | Danny | #48081 |

    Marvin, hold off & cancel any pending work with developer on everything for all 3 domains. Thank you.


    2016-04-01 | marvin.a
    No pending work.

    Leave a Comment:




    Comp.Of Tickets& product intro. emailed 
    Notes | 2016-04-01 | Alec J. | #48020 |

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    Email: Mobile Website is Ready 
    Mobile Ready | 2016-03-29 | Jan S. | #47830 |

    Hello Dr. Rai,

    Your Mobile Website is ready for your review. To view your website, please log onto your phone and visit your domain. If your website is not viewable to the public, you may log into our Control Panel on your smartphone to view the Mobile Website. Please follow the instructions below to do so:

    LOGGING IN

    Login via your member login page: www.360controlpanel.com

    Username: rai.v.dental@gmail.com
    Password: 360_rai.v.dental

    If this will be your 1st time logging in, please go to “forgot password”. You will receive the instructions to reset it via your email on file which I have confirmed: rai.v.dental@gmail.com

    MAKING CHANGES

    Please note that the mobile version uses the same pages as the main site. If you would like to make any changes to your website, you can do so by logging into Control Panel and clicking on “Edit Your Website.” You may add/remove/edit/upload any pages that you may wish. The online editor is available to you 24/7 and we welcome any questions regarding how to use it.

    Thank you and let me know if you have any questions!


    Leave a Comment:




    Web edit closed
    Task: Website | 2016-03-28 | Marvin A. | #47734 |

    Doctor had comped this up. Please make banner to look the same. If possible, make the text editable as we will be copying this site to his other branches. You can split this up with brijesh if needed.


    2016-03-30 | catherine.c
    I used images. The First letter font wouldn't work as text. done and closing.

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    Mobile Site by (3/29) closed
    Task: New Project | 2016-03-25 | Marvin A. | #47616 |

    Client is very sensitive so we need to be on top of this.


    2016-03-29 | jan.w
    The mobile site for Smile Loft Laurel passed review and the "Mobile Ready" email was sent, closing ticket.
    2016-03-29 | jan.w
    I have created the mobile site for Smile Loft Laurel and submitted it for review, currently waiting for results. Quick Note: The Dental Videos on the "Services" page is an iframe and I'm unable to fix it. SEO includes the name of the page twice for all pages.

    Leave a Comment:




    Past Due closed
    Task: Accounting | 2016-03-25 | Danny | #47601 |

    Chan, please talk to me regarding this PAST DUE along with his other account when you get in on Monday. Thank you!


    2016-03-28 | chandra.t
    Spoke to Danny, removed past dues on other two accounts - this one is still active.

    Leave a Comment:




    Mobile Develop closed
    Task: New Project | 2016-03-25 | Danny | #47600 |

    Marvin, per our talk, please have Jan start developingn the mobile for this inhouse.


    2016-03-28 | marvin.a
    Everything setup (mobile task made) so closing task.
    2016-03-25 | danny.n
    done.
    2016-03-25 | marvin.a
    Submitted task, can you open up the service module so we can have it for our record?

    Leave a Comment:




    Account 
    Complaint Notes | 2016-03-25 | Danny | #47599 |

    Had a long talk with Dr. Rai. Complaints about the project and being charged for “little” changes that was addressed to Marvin which he was doing his job to verify with me. Dr wanted to move his logo from the banner to above the menu. Dr didn’t understand that these things are design related. Arguing with dr will lead nowhere and dr had threaten to leave a negative review but holding back because of the relation he has with me. For now, we wil make the changes to moving the logo and making a mobile friend version done inhouse. Quote dr but dr got upset which led to nowhere.


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    Web Edit closed
    Task: Website | 2016-03-25 | Marvin A. | #47583 |

    Please edit the hours on the appointment page as

    Monday 730-630
    T 830-5
    W 730-630
    Th 830-5
    F 730-130

    He wants his banner “En la espanol” the same font as the blurb. These are images… so do the best you can.

    I will forward you artwork for the following pages: “Membership”, “Hours”, “Refer a friend”

    Refer a friend should have two images of artwork. He changed the hours so make sure the hours artwork is correct with the changes above.


    2016-03-28 | catherine.c
    edits complete. closing.
    2016-03-28 | catherine.c
    I didn't see “En la espanol” banner in fwd email. Was there a separate email?
    2016-03-25 | marvin.a
    For the club, use the $25 dollar one as well.

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    Talked to Dr. Rai 
    Design | 2016-03-25 | Marvin A. | #47578 |

    Was a bit upset, talked to him. Wanted his hours changed and a few things changed around that may require extra charge.

    -Moving the Logo to the top left nav bar
    -Moving the appointment button to the top right and bigger
    -Moving the social buttons onto the banner
    -Making text style change to “Futura” (told him we don’t have that font but there is a google font very similar to it to help with page load — again would be extra charge)
    *-Adding URL hyperlinks on the banner (top left) to the following pages: Hours, Refer a friend, and Membership club.
    -Espanol text to be same text as his welcome text. (should be no charge)

    *The entire banner is an image INCLUDING TEXT, so editing it is a pain — but it is more of a development issue. Typically, we should be able to edit the part with his picture through wordpress so if we were to position most of his edits there, it shouldn’t be extra charge. But if he is adamant on having it outside of that area, it will have to be extra charge.

    Talked about his page load and showed him this link (https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fsmileloftlaurel.com%2F&tab=desktop)

    Said his desktop load has good ranking, but his mobile isn’t because he doesn’t have a mobile. He said that his package should have come with a mobile — told him he would have to discuss with Danny.

    Asked for Danny to call him on Monday, asked what time would be best and he said to have him just call the office and if he’s in surgery then he’s in surgery.

    Added an rearranged his navigation menu for him and added pages.

    Overall at the end of the call, client was no longer as upset as he was initially.


    2016-03-25 | marvin.a
    FYI for your notes.

    Leave a Comment:




    Change spanish letters (via Phone) closed
    Ticket: Website | 2015-11-06 | Rod L. | #40942 |

    Change letters font and change to image instead of text.


    2015-11-06 | rod.l
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Address and Blurb (via Email, Phone) closed
    Ticket: Website | 2015-10-16 | Rod L. | #39826 |

    ATTENTION – YOU HAVE THE ADDRESS FOR MY PRACTICE WRONG!!!

    CORRECT ADDRESS IS

    7350 VAN DUSEN ROAD SUITE 440, LAUREL, MD 20707

    PLEASE CHANGE THIS ASAP!!!!!

    Add we speak Spanish blurb on front page.


    2015-10-16 | rod.l
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Reviews Widget closed
    Ticket: Website | 2015-09-01 | Chandra | #37651 |

    Please copy zocdoc widget and also place on Appointments page.


    2015-09-02 | rod.l
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    zoc doc closed
    Ticket: Website | 2015-08-26 | Rod L. | #37416 |

    I hope all is well! As per Dr. Vaibhav Rai’s request, please assist in updating the “Book Online Button” currently on http://smileloftlaurel.com/ . ZocDoc has updated their button and I have include the coding below. This new button will replace the old button that is currently in use.


    2015-08-26 | rod.l
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    FTP – Robot closed
    Task: Website | 2015-06-22 | Justin | #33960 |

    Can you please log onto FTP and add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    Important for you to FLUSH CACHE in wordpress after the changes have been made.


    2015-06-29 | justin.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Remove Legal Notices closed
    Tasks | 2015-04-23 | Justin | #31463 |

    Remove anything that says “legal notices” any links and/or pages throughout website.


    2015-06-11 | justin.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Setup Google Analytics closed
    Tasks | 2015-04-02 | Olivia | #30338 |

    2015-04-02 | leanne.p
    was already set up.

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    Website Edit closed
    Tasks | 2015-03-03 | Leanne | #28451 |

    Please add the Wp admin bar because it disappears when you exit out of the wp editor to view the pages.


    Leave a Comment:




    Page Issue closed
    Tickets | 2015-02-27 | Danny | #28291 |

    Can you please fix the alignment of the text on this page: http://smileloftlaurel.com/smile-loft-experience/ – LMK when done.


    2015-03-03 | justin.n
    Dr. Called wants it done asap

    Leave a Comment:




    Edit Via Phone closed
    Tickets | 2015-02-24 | Leanne | #28087 |

    Please add the photos to the pages that have broken images. Email Dr. instructions on how to access Control Panel as well on how it works.


    2015-02-24 | leanne.p
    emailed dr. the instruction and images are back up.

    Leave a Comment:




    404 closed
    Tasks | 2015-02-24 | Leanne | #28086 |

    Please check the website. It seems to have been hacked.


    2015-02-24 | belinda.t
    Removed items from theme and plugin folder. Will check on site tomorrow.

    Leave a Comment:




    Past Due 
    Accounting | 2014-12-02 | Chandra | #25324 |

    Email past due $79


    2014-12-03 | chandra.t
    Doctor updated CC via email, paid past due.

    Leave a Comment:




    Related Accounts 
    Notes | 2014-11-18 | Danny | #24982 |

    Parent Site:
    smileloftdentalgroup.com – https://360controlpanel.com/cp-main?id=100768

     

    Locations
    smileloftlaurel.com – https://360controlpanel.com/cp-main?id=100071

    smileloftbranchave.com – https://360controlpanel.com/cp-main?id=100769


    Leave a Comment:




    Please Call closed
    Tasks | 2014-11-12 | Chandra | #24858 |

    Doctor added a new branch and wants to know the best way to incorporate that into site. Please contact 301-725-0131


    2014-11-14 | danny.n
    called to f/u. LM again with front.
    2014-11-12 | danny.n
    Finally got a hold of dr. LM with front. Dr with a patient. he will call me back.
    2014-11-12 | danny.n
    called multiple times. kept on being placed on hold.

    Leave a Comment:




    Footer closed
    Tickets | 2014-11-06 | Olivia | #24751 |

    1. Footer: Make the footer look like the attached image

    2. Add Social media Buttons and Link them

    https://www.facebook.com/SmileLoftLaurel?ref=hl

    https://plus.google.com/+Smileloftlaurel/about

    http://www.yelp.com/biz/smile-loft-laurel-laurel

    3. Make the inner footer look like this one: http://smileloftlaurel.com/_old110614/experience.htm

     

    social

    smile_footer


    Leave a Comment:




    Adwords Notes 
    Notes | 2014-10-24 | Justin | #24381 |

    $300-$500/m

    target 1-3 mile radius

    Organically showing up 1st page.


    Leave a Comment:




    wordpress conversion closed
    Tickets | 2014-10-09 | Olivia | #24069 |

    http://smileloftlaurel.com/wordpress

    Please create the contact form in the footer in jotform. Also, create the form under Testimonials in jotform as well. Thanks.


    Leave a Comment:




    WordPress Conversion 
    Notes | 2014-08-01 | Olivia | #22369 |

    Ordered a WP conversion with Jafar from elance.

    http://optimized360.biz/smileloftlaurel.com


    Leave a Comment:




    Follow Up 
    Notes | 2014-08-01 | Olivia | #22367 |

    Sent client an intro email 7/31


    Leave a Comment:




    Name 
    Notes | 2014-07-28 | Olivia | #22244 |

    Dr. Rai (pronounced like rye bread)


    Leave a Comment:




    New “other” Charge closed
    Tasks | 2014-07-28 | Danny | #22238 |

    – $200 (1-time fee)
    – Intro Flash Page


    2014-07-28 | yutis.s
    Charged

    Leave a Comment:




    Intro Flash Page closed
    Tasks | 2014-07-28 | Danny | #22237 |

    – Contact Dr. for Intro Flash Page (no changes to main site’s design)


    2015-04-21 | belinda.t
    Closing task to unresponsiveness.
    2015-02-03 | olivia.l
    Emailed Dr. Rai to follow up on the intro flash page so we can move forward with it
    2014-07-28 | ha.l@optizign.com
    LM with client @ 12:35 - waiting on client's response.

    Leave a Comment:




    Past Due 
    Accounting | 2014-07-09 | Chandra | #21823 |

    Email/LV past due $237


    2014-07-28 | chandra.t
    Dr. updated CC over phone, paid past due
    2014-07-28 | chandra.t
    Dr. updated CC over phone, paid past due

    Leave a Comment:




    Past Due 
    Accounting | 2014-05-01 | Chandra | #11572 |

    Email past due $79


    2014-06-24 | chandra.t
    LV, mailed invoice

    Leave a Comment:




    Past Due 
    Accounting | 2014-01-04 | Chandra | #7767 |

    – 1/24/14 – Dr. update CC over phone, paid past due $79

    – 1/9/14 – Mail invoice

    – Emailed past due $79


    Leave a Comment:




    Zoho Charges 
    Zoho | 1990-04-01 | Sean | #19791 |

    4.29.13 – Elite: $2,500 + $79/m (Charged by Chelsea)


    Leave a Comment:




    Zoho ID 
    Zoho | 1990-03-31 | Sean | #19790 |

    840057000000091287


    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire: 2000-01-01
    Site Download/Site Sucker:
    Temporary Site:
    Concept:
    Approved:
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim:
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake: 2000-06-27
    Live Online:
    Analytics Setup: 2000-01-01
    Analytics Report or Jetpack Setup: 2000-01-01
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2000-01-01

    Mobile
    Fluid Responsive
    2016-03-25

    Videos
    2000-01-01

    Marketing


    Reputation


    Facebook


    Google Plus


    Blog


    SEO


    Logo


    SPK

    DC

    Email
    2000-01-01

    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan