Smiles by Design Orlando

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    Profile ID: 100066




    Specialty: Sub-Specialty:  Package:  Related: Accounting: Deals:

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    forwarded ICANN email 
    Notes | 2017-03-17 | Catherine C. | #71676 |

    fowarded email from GoDaddy for doctor to update domain registration info to reflect his contact info.


    Leave a Comment:




    Please Cancel Website closed
    Task: Website | 2016-08-08 | Belinda | #56740 |

    Please cancel website and remove from our gallery.


    2016-08-18 | catherine.c
    thanks. closing.
    2016-08-18 | belinda.t
    That is fine, it was an old site.
    2016-08-18 | belinda.t
    That is fine, it was an old site.
    2016-08-18 | catherine.c
    Looked in VPS but could not locate files to backup. There is a floridassmiles.com but is not the site. This one is in West Palm Beach.
    2016-08-18 | catherine.c
    GA account in optizign2. deleted account.
    2016-08-18 | catherine.c
    searched all GA accounts. could not access optizign2, waiting for Dr. F.
    2016-08-18 | catherine.c
    we don't have domain. no GA account.

    Leave a Comment:




    Please Cancel Charges closed
    Task: Accounting | 2016-08-08 | Belinda | #56739 |

    Please remove all charges.


    2016-08-08 | chandra.t
    Charges stopped.

    Leave a Comment:




    Possible Cancellation 
    Notes | 2016-08-08 | Belinda | #56735 |

    Dr got another person to design website and is purchasing hosting on his own for new company to upload. Told him he has to email before we can cancel.


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    Web Edits via Phone Call closed
    Ticket: Website | 2016-08-03 | Desirae.G | #56445 |

    – please change “Smiles R Forever” to “Smiles Forever” (remove the R).
    – add email to account smilesforeverinc@gmail.com (GoDaddy and JotForms)
    – add script code to website (email sent to support; from Will Rayan)


    2016-08-08 | catherine.c
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Past Due 
    Accounting | 2016-07-07 | Chandra | #54582 |

    Email past due $49 for web.


    2016-07-11 | chandra.t
    Doctor updated CC via fax (Visa ending in 3046), paid past due.

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    Comp.Of Tickets& product intro. emailed 
    Notes | 2016-05-11 | Alec J. | #51005 |

    Leave a Comment:




    Initiate Domain Transfer to their Godaddy closed
    Task: Technical | 2016-05-10 | Danny | #50909 |

    acct # 71216002
    email: dr.karlrayan@gmail.com

    They have 2 domains to transfer


    2016-05-10 | danny.n
    ty. Catherine, please make sure to update CP to change from "US" to "client registrar". I did it already.
    2016-05-10 | catherine.c
    both domains transferred:
    SMILEDESIGNORLANDO.COM
    SMILESBYDESIGNORLANDO.COM
    done. closing.

    Leave a Comment:




    Domain Transfer to Their GoDaddy 
    Notes | 2016-05-10 | Danny | #50900 |

    Lela called per Dr. Rayan’s request. He called GoDaddy and they told him he does not own his domain. Dr was upset that he didn’t authorize any transferring out. I explained to her that he owns it, we are just managing it for him so we can take care of hte renewal and technical support. If dr wants to transfer out we definitely can but I will need his Acct id and email to transfer it out in between 2 GoDaddy accts. Lela didn’t seem to understand the transfer process cause it was repeated a few times. She also stated that he had a friend that will be doing SEO for them I am assuming they are going to rebuild their site since my last convo recommended an makeover.


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    G+ Listing 
    Notes | 2016-05-05 | Danny | #50617 |

    Lela wants to update the G+ Listing: https://plus.google.com/101615202600819982014/about
    She has a few gmail accounts but does not know which one is the verified fone. I found this and sent it to her to login to see which one is which.


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    Upgrade Inquiry 
    Estimates | 2016-03-28 | Danny | #47687 |

    had a long talk with Lela to discuss their current package. They have been a client since 2008. def needs an design change. gave her 2 options for as is and custom from scratch. had questions about hte current fees what is included and why the fee increase from $49 to $78/m. Understood what is included (updates, tech support, page addition, email, etc.) She wanted to have an enewsletter signup on the site which i confirm we can do. Updated pt library with new content and include new services that is no longer there. She asked tos end her an email to review and she will get bavck to me. very hot.


    2016-05-05 | danny.n
    Spoke to Lela, still looking into doing but waiting on dr cause he is doing other things to the office (renovating. We had discussed another issue she was having which is her G+ listing that shows an ugly teeth pic on google search. Was told by GoDaddy and other people that we are responsible and that she needs to transfer her "domain". Told her it had nothing to do with it and that it was a G+ Listing which she didn't know what it was until i explained to her. See my other note above regarding "G+ Listing"
    2016-05-03 | danny.n
    called. Lela will be back tomorrow after 9:30am.
    2016-04-28 | danny.n
    Lela called. LM for me.
    2016-04-27 | danny.n
    touch base with Lela via email to see if they are ready. showed some new recently launched sites.
    2016-04-15 | danny.n
    called. LM for leila
    2016-04-11 | danny.n
    called. front stated that she was on another line with a patient and to call back in 30 mins. lm with her too.
    2016-04-01 | danny.n
    called to f/u. Dr is extremely busy and she did discuss with the dr. Lela is very focusing on the web but dr has a lot of updating he's doing at the office (software and design). Told her I'll touch base next week. still hot lead.

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    Upgrade Inquiry 
    Leads | 2016-03-28 | Danny | #47677 |

    Catherine: “Leila from smiledesignorlando.com called. Wanted to know what pkg she has and possibly change to different one. 917-500-7135
    I gave her your email too.
    Catherine • 9:02 AM


    2016-03-28 | danny.n
    called. lm.

    Leave a Comment:




    FTP – Robot closed
    Task: Website | 2015-06-22 | Justin | #33957 |

    Can you please log onto FTP and add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    Important for you to FLUSH CACHE in wordpress after the changes have been made.


    2015-06-29 | justin.n
    Ticket has been completed. Closing ticket.

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    Mobile Website 
    Notes | 2015-05-04 | Belinda | #31920 |

    Notified doctor to get a mobile website.


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    Widget closed
    Tickets | 2015-04-30 | Smiles by Design Orlando | #31849 |

    Please install this widget. It should update our reviews.

    widget
    2015-05-04 | justin.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    I need to add this widget- closed
    Tickets | 2015-04-28 | Smiles by Design Orlando | #31708 |

    (function(w, d){w._rab_review_q = w._rab_review_q || []; w._rab_review_q.push({id: ‘c0ab4a24d3377ccaf420bc6f4e79516b’,reviewDivId: ‘review-widget-container’, template: ‘light’}); var el = d.createElement(“script”); el.async=true; el.src=”//s3.amazonaws.com/cdn.rateabiz.com/reviews/loader.jsI need to add this widget to our website so we can hopefully get our reviews updated. The widget is from Lighthouse 360
    “; el.type=”text/javascript”; var s0 = d.getElementsByTagName(“script”)[0]; s0.parentNode.insertBefore(el, s0);})(window, document);


    2015-04-29 | chandra.t
    Incorrect - emailed to send new widget code.

    Leave a Comment:




    Remove Legal Notices closed
    Tasks | 2015-04-23 | Justin | #31466 |

    Remove anything that says “legal notices” any links and/or pages throughout website.


    2015-06-11 | justin.n
    Ticket has been completed. Closing ticket.
    2015-04-28 | justin.n
    Please remove Terms of Use links/pages throughout website

    Leave a Comment:




    Past Due 
    Accounting | 2015-02-10 | Chandra | #27584 |

    Email past due $49.


    2015-02-10 | chandra.t
    Doctor updated CC via fax, paid past due.

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    Website Update – Change Request closed
    Tickets | 2014-10-06 | Smiles by Design Orlando | #23988 |

    Please make the 2 following changes:
    1) Change the address to the following: (REMOVE “Suite 104”)
    7208 Sand Lake Road, Orlando, FL 32819

    2) Please Google Analytics to the website: (Add the following code).

    see attched

    website-change-request

    website-change-request website-change-request website change request
    2014-11-06 | yutis.s
    installed Clients UA code on their site
    2014-11-06 | ha.l@optizign.com
    I emailed you the copy of the attachment.
    2014-11-06 | yutis.s
    Ha I don't see the UA code. We already have analytics active for her, would he want a new/separate one?
    2014-11-06 | ha.l@optizign.com
    Yutis, I already took care of #1. Can you take care of #2 and let me know once its done so i can email client. TY

    Leave a Comment:




    Voice mail closed
    Tickets | 2014-09-03 | Chandra | #23299 |

    Ksenia left a message saying website was down


    2014-09-03 | chandra.t
    Called and LM with Kristin, everything in working order

    Leave a Comment:




    Special offer closed
    Tickets | 2014-08-28 | Smiles by Design Orlando | #23211 |

    Currently on our website we have a special offer for new patient, which is 98 $ (reg $303). We would like to change this offer. The new offer is $ 79 New patient (reg 279)(please keep everything the same just change the price of the offer). And please remove colgate add from our website ( it’s on the bottom of the home page). Please contact if you have any questions.
    Best,

    Ksenia


    2014-08-29 | sandie.v
    updated promotion and removed colgate logo on left sidebar

    Leave a Comment:




    WP Conversion closed
    Tasks | 2014-08-27 | Olivia | #23197 |

    Client called asking for admin access to make changes to the website. Please convert to wordpress. Thanks!


    2014-09-16 | ha.l@optizign.com
    Updated and emailed client login instructions
    2014-09-02 | dawn.m
    -when calls come in for a request for website conversion please assign to Belinda so we can assign accordingly. Thank you!
    2014-08-27 | ha.l@optizign.com
    I sent client instructions for logging into Control Panel to submit tickets for any edits in the meantime

    Leave a Comment:




    Email System Message 
    Design | 2014-08-01 | Belinda | #22358 |

    Left message with answering service to call us for new login credentials for email.


    2014-08-04 | belinda.t
    Office returned phone call, gave new credentials.

    Leave a Comment:




    Past Due 
    Accounting | 2014-07-09 | Chandra | #21820 |

    Email past due $49


    2014-07-17 | chandra.t
    Dr. updated CC via fax, paid past due

    Leave a Comment:




    Past Due 
    Accounting | 2014-03-03 | Chandra | #11103 |

    – 03/04/14 – Dr. updated CC via fax, paid past due

    – 03/03/14 – Email past due $49


    Leave a Comment:




    Zoho Charges 
    Zoho | 1990-03-23 | Sean | #19782 |

    4.11.12 Advanced SEO (PLEASE SEE NOTE BELOW – JUSTIN)
    * “orlando dentist” – $2,000 + $200/m
    * “orlando cosmetic dentistry” – $1,000 + $100/m (Charged by Chelsea)

    10.7.10 Design Change – $499 (2 payments of $250): #218 ok to use CC on file (Charged by Jami) 1.20.10 CANCELLED Template-Based Brochure, Design only ($499) 10/19/09 Dr. Basil Hammoudeh is the new partner. 7.20.09 Cancelled OM 5.14.09 Design Change: $500 (2 payments of $250) : #152 4.22.09 Reactivated OM for Dr. Phillips, FL: $99/m 1.27.09 cancelled OM 5.5.08 – Changed to Dr Phillips, FL instead of windermere 4/21/08 – online marketing – $99 – Windermere, FL 2.26.08 – Website Platinum: $1,450/initial – $49/m: #126 3 paymenst of $483 for initial fee (ok by dr f) hannborrero@aol.com


    Leave a Comment:




    Zoho ID 
    Zoho | 1990-03-22 | Sean | #19781 |

    840057000000090005


    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire: 2000-01-01
    Site Download/Site Sucker:
    Temporary Site:
    Concept:
    Approved:
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim:
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake: 2000-06-24
    Live Online: checked
    Analytics Setup: 2000-01-01
    Analytics Report or Jetpack Setup:
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered:
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2000-01-01

    Mobile
    Fluid Responsive


    Videos


    Marketing


    Reputation


    Facebook


    Google Plus


    Blog


    SEO


    Logo


    SPK

    DC

    Email
    2000-01-01

    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan



    Estimates | 2016-03-28 | Danny | Upgrade Inquiry Sent

    Selected Design


    Initial: 2 Payments of $699
    Monthly: + $29/m


    Selected Design

    Pre-Selected Design

    Mobile Responsive

    Matching Design | Auto Dial | Map | Forms

    x

    Custom from Scratch

    Regular Price: $3,499

    Initial: 2 Payments of $999
    Monthly: + $29/m

    Full Custom Design

    Designed from Scratch

    Mobile Responsive

    Matching Design | Auto Dial | Map | Forms


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2016-05-05 | danny.n
    Spoke to Lela, still looking into doing but waiting on dr cause he is doing other things to the office (renovating. We had discussed another issue she was having which is her G+ listing that shows an ugly teeth pic on google search. Was told by GoDaddy and other people that we are responsible and that she needs to transfer her "domain". Told her it had nothing to do with it and that it was a G+ Listing which she didn't know what it was until i explained to her. See my other note above regarding "G+ Listing"
    2016-05-03 | danny.n
    called. Lela will be back tomorrow after 9:30am.
    2016-04-28 | danny.n
    Lela called. LM for me.
    2016-04-27 | danny.n
    touch base with Lela via email to see if they are ready. showed some new recently launched sites.
    2016-04-15 | danny.n
    called. LM for leila
    2016-04-11 | danny.n
    called. front stated that she was on another line with a patient and to call back in 30 mins. lm with her too.
    2016-04-01 | danny.n
    called to f/u. Dr is extremely busy and she did discuss with the dr. Lela is very focusing on the web but dr has a lot of updating he's doing at the office (software and design). Told her I'll touch base next week. still hot lead.
    Leads | 2016-03-28 | Danny | Upgrade Inquiry


    Initial: Payments of
    Monthly:


    x

    Regular Price:

    Initial: Payments of
    Monthly:


    Regular Price:

    Initial: Payments of
    Monthly:

    COMMENTS:

    2016-03-28 | danny.n
    called. lm.