Southland Dental

  • Alt. Contacts

    Team


    ALERT:

    PRACTICE ADDRESS


    BILLING ADDRESS

    Profile ID: 100062




    Specialty: Sub-Specialty:  Package:  Related: Accounting: Deals:

    DOMAIN INFO


    LATEST NOTES



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    CATEGORY:




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    Start Cancellation







    Cancel Account closed
    Task: Website | 2017-02-27 | Chandra | #70333 |

    Please cancel account and products.


    2017-03-21 | catherine.c
    no domains, no emails, no videos.
    2017-02-27 | chandra.t
    Removed Videos from MediaMed.

    Leave a Comment:




    Going Live Items closed
    Task: Social | 2017-02-22 | Belinda | #69985 |

    1. Please add domain(s) to statuscake.com
    2. Complete 301 Redirects
    3. Setup Analytics & Reporting


    2017-02-22 | catherine.c
    no 301s.
    2017-02-22 | catherine.c
    no 301s.
    2017-02-22 | chandra.t
    1 and 3 already were already completed.

    Leave a Comment:




    Email: Your Website is Live 
    Design | 2017-02-22 | Belinda | #69984 |

    Hello Dr. James Lin, DDS,

    Congratulations! Your website is live and accessible to the public.

    Please take a look at your initial website and let us know of any questions you might have. You can submit a ticket by going to your dashboard and filling out the form.

    URL: http://southlanddentist.com

    If you would like to make changes to the website in the future, you may always log in by going to the bottom of your website and clicking “Login.” You can always submit a ticket on the dashboard as well. We welcome any questions regarding the website editor.

    Thank you!

    Belinda
    belinda.t@optimized360.com


    Leave a Comment:




    Pause PPC closed
    Task: Sales | 2017-02-10 | Danny | #69216 |

    Chan, dr wants to pause PPC before next billign cycle. he mentioned he was charged on the 28th of January. Please remove next invoice and pause pPC around that time. Please confirm. Thx.


    2017-02-10 | chandra.t
    Stopped all recurring charges.
    2017-02-10 | danny.n
    Chan, can you put a note to cancel ALL services. Dr confirmed it. Here is his confirmation: "Hi Danny: I just wanted to confirm our telephone conversation about cancellation of service for my website southlanddentist.com. This cancellation will occur on February 27, 2017. Please discontinue billing on my credit card that is on file. Thank you for your help. James Lin"
    2017-02-10 | chandra.t
    OM charges stopped.
    2017-02-10 | chandra.t
    I have the note in my calendar to pause OM and OM charges 2/27/17.

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    Future Cancellation 
    Complaint | 2017-02-10 | Danny | #69215 |

    dr was transferred to me by jessica wanting to cancel his account.

    Dr wanted to know what was the process. Asked dr why and if it was finalized. Dr stated it will be with prosites. Told him they are template which he is aware. (Prosites currently offering $0 initial, forgot how much the monthly is but i recall it was about $100-200/m with 6 months waived).

    Told dr that when everything is situated over there, he can give me a call or email me to confirm which is when we will stop the billing and take everything down. Dr understands.

    As fas as the PPC, he asked since he was just billed. Told him we will pause it before his next billign cycle whihc is Feb 28. WIll notify chan to remove the invoice and stop the campaign.


    Leave a Comment:




    OM closed
    Task: Sales | 2017-01-30 | Chandra | #68300 |

    Dr. Lin called, he wants to pause his OM campaign for the month of February and was charged 2 days ago on 1/28/17. I informed him to keep it on as it has already been charged but he insisted that because its PPC, he would pay what was spent. Please contact via phone to go over possible options. 714-588-6756.


    2017-01-31 | danny.n
    Chan, spoke to Dr. - Dr agrees to finish up this cycle but to pause it for next cycle. please remove next invoice and put a reminder to pause. Thanks!
    2017-01-31 | danny.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Edits via Phone closed
    Ticket: Website | 2016-09-26 | Chandra | #59917 |

    Update footer hours to reflect Contact Us page.


    2016-09-26 | chandra.t
    Emailed DNS update instructions.

    Leave a Comment:




    Reactivate Adwords 
    Marketing | 2016-09-26 | Chandra | #59915 |

    Doctor confirmed via phone; he will continue and reactivate OM starting 9/28/16 as the campaign was paused due to non-payment.


    2016-09-28 | chandra.t
    Unpaused account.

    Leave a Comment:




    Pause OM 
    Marketing | 2016-07-29 | Chandra | #56135 |

    Past due, paused campaign.


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    Past Due 
    Accounting | 2016-07-29 | Chandra | #56134 |

    Email past due $1127 for web and OM.


    2016-09-26 | chandra.t
    Doctor updated CC via phone (Visa ending in 0528), paid past due.
    2016-09-22 | chandra.t
    LM.

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    Comp.Of Tickets&Jan2016promo emailed 
    Notes | 2016-01-13 | Alec J. | #43741 |

    SEO, Rep. only


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    Adword Campaign closed
    Task: Sales | 2016-01-13 | Danny | #43719 |

    Chan, can you please send me data of his Ad the past 3 months. (Clicks & Impressions). What keywords are in his campaign. What cities are being targeted.

    I need to contact the client later on today to go over the #s.

    His concern is he hasn’t seen his Ad recently for “oral surgery”, “pedodontist” and also the surrounding cities that was suppose to be in there. I believe “oral surgery” and “pedo” is not in the campaign but just checked. If it is not, can you please add “oral surgery”, “pediatric dentist”, “kids dentist”, “children’s dentistry”.


    2016-01-13 | danny.n
    Ticket has been completed. Closing ticket.
    2016-01-13 | danny.n
    fwd data to client.
    2016-01-13 | chandra.t
    Sent stats and added "oral surgery", "pedodontist", and "pediatric dentist" to campaign.

    Leave a Comment:




    Voicemail closed
    Task: Sales | 2016-01-13 | Chandra | #43703 |

    Please call Dr. Lin 714-588-6756.


    2016-01-13 | danny.n
    Ticket has been completed. Closing ticket.

    Leave a Comment:




    Un Pause OM 
    Marketing | 2015-08-24 | Chandra | #37296 |

    Doctor paid past due, un-paused campaign.


    Leave a Comment:




    Monthly Fee Increase Update 
    Accounting | 2015-08-05 | Chandra | #36566 |

    Adjusted monthly fee –
    $20 > $29 for mobile
    $20 > $29 for social
    $10 > $20 for videos


    Leave a Comment:




    Pause OM 
    Notes | 2015-07-29 | Chandra | #36188 |

    Past due, paused OM.


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    Past Due 
    Accounting | 2015-07-29 | Chandra | #36187 |

    Email past due $1099 for OM and web.


    2015-08-24 | chandra.t
    Doctor updated CC over phone, paid past due.
    2015-08-04 | chandra.t
    LM with frontdesk.

    Leave a Comment:




    FTP – Robot closed
    Task: Website | 2015-06-22 | Justin | #33954 |

    Can you please log onto FTP and add the following lines to the end of the robots.txt file:

    User-agent: ia_archiver
    Disallow: /

    Important for you to FLUSH CACHE in wordpress after the changes have been made.


    2015-06-29 | justin.n
    Ticket has been completed. Closing ticket.
    2015-06-23 | developerjitendra
    I put the code in txt file and FLUSH CACHE also the but following lines still not shown

    Leave a Comment:




    Remove Legal Notices closed
    Tasks | 2015-04-23 | Justin | #31469 |

    Remove anything that says “legal notices” any links and/or pages throughout website.


    2015-06-11 | justin.n
    see notes
    2015-05-06 | justin.n
    Please see comment below
    2015-04-24 | developerjitendra
    to remove “legal notice” at right side at footer wp can’t giving the permission to open footer2 menus (right footer menu) there need username and password.

    Leave a Comment:




    Email: Domain Settings Set to Expire; Website Will Go Offline 
    Notes | 2015-01-30 | Belinda | #27270 |

    Hello Dr. Lin,

    I’m following up with you regarding the DNS changes of the domains below. The name servers of the websites are old settings that need to be updated. After February 15th, the sites will go down as the name server settings will expire.

    Please update the name servers to the following:

    ns1.medicaldns.com
    ns2.medicaldns.com

    If you log into your Godaddy.com account, there will be a section called “nameservers/DNS” for you to edit the current ones.

    Domains effected: southlanddentist.com

    Please let me know if you have any questions regarding this. Thank you for your cooperation.


    Leave a Comment:




    FB Profile is incorrect closed
    Tasks | 2014-12-11 | Danny | #25906 |

    Please talk to me about this FB Profile. We need to discuss to revise!


    2014-12-11 | chandra.t
    Updated $99 profile ($49 web, $20 mobile, $20 social, $10 video)
    2014-12-11 | chandra.t
    Updated $99 profile ($49 web, $20 mobile, $20 social, $10 video)

    Leave a Comment:




    Created display images ad 
    Notes | 2014-05-15 | Yutis | #14908 |

    To increase traffic to website, $100 budget..main display keywords: anaheim dentist, teeth whitening, anaheim dentistry. 5 Miles radius target


    Leave a Comment:




    Zoho Charges 
    Zoho | 1990-03-13 | Sean | #19772 |

    10.26.2012 – VIP – $4500 + $99/m + 2 months waived (Charged by Chelsea)

    10.26.2012 – Online Marketing – Top 3 – $1000/month (Charged by Chelsea)


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    Zoho ID 
    Zoho | 1990-03-12 | Sean | #19771 |

    840057000000090961


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    Zoho Social 
    Zoho | 1990-03-11 | Sean | #19770 |

    FB-facebook.com/pages/Southland-Dental/533925266619385
    TW-https://twitter.com/southlanddent
    Blog-southlanddentist.blogspot.com/
    Google+-https://plus.google.com/103674851169505366025/about (Postcard Sent)

    Yahoo/Bing-Pending and Postcard Sent

    User: southlanddentist@yahoo.com
    Pass: A4ah31mC4


    Leave a Comment:




  • Domain Information
    Client Registrar
    Hosts Email
    Alias Info
    Registrar Info

    Milestones
    .360temp.com

    Intro & Gallery URL:
    Site Sucker & 301s:
    Site Username (subdomain):
    Map Domain in Pagely/WP:
    Customizer:
    Additional Pages:
    Review:
    Tutorial:
    Website is Ready:

    Cancelled
    301:
    Other Products:
    Status Cake:
    Live Online:
    Analytics Setup:
    Jetpack Stats Setup:
    Analytics ID:
    Google Account

    Analytics by Client

    Shared Dropbox
    Custom Content
    Please submit a task to create content.
    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

    ADDITIONAL EMAIL TO:

  • FTP / Logins
    Website Location:
    Godaddy / 360 Sites
    Subdomain
    FTP USER

    FTP PW

    Shared Dropbox
    Domain Information
    Exclusivity
    Ownership
    Client Registrar
    Hosts Email
    Website Hacked
    Hacked on:
    Resolved?


    Alias Info
    Registrar Login
    Milestones
    Introduction:
    Questionnaire: 2000-01-01
    Site Download/Site Sucker:
    Temporary Site:
    Concept: 2000-01-01
    Approved:
    Add to Upwork
    Add Developer to Temp Site
    Review:
    Design # and Download:
    Image Optim:
    Website is Ready: checked
    Cancelled
    Sitemap, Submissions, 301:
    Update Other Products:
    Status Cake: 2000-06-21
    Live Online: 2017-02-22
    Analytics Setup:
    Analytics Report or Jetpack Setup:
    Analytics ID:
    Google Account

    Analytics by Client
    Custom Content
    Ordered Topics: (please submit a separate ticket)
    ADDITIONAL EMAIL TO:


    Additional Recipients:




    Previous Concepts:
    Additional Recipients:

    Message for Client:

    Task for Developers:




    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259
    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:

  • MILESTONES
    Website Backup:
    Introduction:
    Questionnaire:
    Concept:
    Approved:
    Developed:
    Sitemap, Submissions, 301:
    Check Other Products:
    Analytics Applied:
    Review:
    DC is Ready:
    DC is Live:
    Cancelled
    Previous Design #

    Previous Site Removed:
    Previous Location:
    Previous Subdomain:
    Godaddy / 360 Sites / 360 Temp

    Previous FTP USER

    Previous FTP PW

    ADDITIONAL EMAIL TO:



    Additional Recipients:
    Attach File(s):


    Previous Concepts:
    Additional Recipients:

    Message for Client:


    Task for Developers:


    Add new milestone to Upwork.com Add new milestone to Upwork.com
    Add Developer to Temp Site: 360developers 360developers103259

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:



  • Video Information
    Added to vendor DB
    Checked for alias
    Placed on site
    Declined (note reason why)
    Cancelled

    COMPANY
    Media Med
    Media Med Integrated
    3D4 Dental
    Optio: register w/client info
    Swarm
  • Facebook
    Account Access:
    Active
    Cancelled
    Google Plus
    Account Access: PIN: F/U: URL: Active
    Cancelled
    Twitter
    Twitter
    Active
    Cancelled

    ADDITIONAL EMAIL TO:



    ADDITIONAL EMAIL TO:




    Facebook
    Google
    Twitter
  • Blog Schedule
    Monthly
    None


    Notes

    After submitting the form, copy + paste the EDIT SUBMISSION URL on the thank you page here:



    Need topics? See a list of topics here.

    Initial Blog DQ
    Social Media Access

    Facebook

    Account Access:
    Active
    Cancelled

    Google Plus

    Account Access:

    PIN:
    F/U:
    URL:
    Active
    Cancelled

    Twitter

    Twitter


    Active
    Cancelled

  • Logo Milestones
    Intro:
    Concept:
    Approval:
    Sent Files:
    File URL: Decline to Use (note reason why):
    Cancelled

    ADDITIONAL EMAIL TO:





    Additional Recipients:



    Previous Concepts:
    Additional Recipients:

    Message for Client:
    Instructions to Place on Website (ticket)
  • Username: Password:
    Reviewed:
    Placed on Website:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    Reviewed:
    Active:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

    CSR: Pagely Ticket Created:
    Domain Mapping: DB Search & Replace:
    Active/Completed:
    Cancelled


    Send Email Confirmation

    ADDITIONAL EMAIL TO:

  • Email
    HIPAA
    Regular Email

    Active
    Cancelled

    Inboxes Created:
  • BRC - Reputation Management
    Pending
    Active
    Placed on Site
    Cancelled

  • Marketing




    STEPS
    Ordered: 2000-01-01
    Account:
    Waiting for Live Website
    Ad Setup
    Test Ad
    Active
    Paused
    Cancelled
    SEARCH ENGINES
    Adwords
    Yahoo/Bing
    Remarketing
    Display (generic)
    Video
    Mobile
    Other Campaigns (see notes)
    SEO
    Pending
    Monitored by oDesk
    Paused
    Cancelled

    KEYWORDS

  • ORDERED/PAID
    Template



    Website
    2000-01-01

    Mobile
    Fluid Responsive
    2000-01-01

    Videos
    2000-01-01

    Marketing
    2000-01-01

    Reputation


    Facebook
    2000-01-01

    Google Plus
    2000-01-01

    Blog
    checked

    SEO


    Logo


    SPK

    DC

    Email
    2000-01-01

    HIPAA Form


    SSL Security


    ADApt


    Others


    360 Plan