Sharon called again to discuss Adwords packages with Danny. She mentioned that she never received a follow-up. I see in the previous Task that Danny had reached out to her.
Please call 717-757-9614 ext 111
2017-06-09 | danny.n
Ticket has been completed. Closing ticket. 2017-06-09 | danny.n
called. spoke to Sharon. Opening a ticket to get PPC Ad stats per her request.
Lisa had called asking about her site being mobile responsive. Confirmed with her that it was not and told her why and she understood. Told her that I will need to consult with our lead designer on teh complexity of the design wheter we can code it or have to redevelop. Lisa was very nice and understood.
2017-05-30 | danny.n
spoke to belinda, quited her $200 to recode and it will take up to a week. She will talk to dr and get back to me.
Spoke to Sharon at our scheduled phone conference. Sharon wanted to see how they can get more traffic. Discussed increasing adword budget to around $1,000/m (currnetly at $400/m). Showed 1 of her competitors on spyful that they are well over $2,000/m which she felt was ridiculous for their non-competitive are. I brought up that they are prob covering a very large area and also doing other featuers within the adwords such as Retargeting. Told her how that works and that it is an additional $400/m. Also told her about Yahoo & Bing search which is $200/m additional. She will discuss it with the dr and get back to me.
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Voicemailclosed
Ticket: Other | 2016-08-01
| Chandra
| #56168
|
2016-08-12 | danny.n
called sharon per schedule ph conf at 10am pst. Left message at the office. 2016-08-08 | desirae.g
Client had a question in regards to getting more traffic on her website. I introduced her to Danny for further discussion. 2016-08-05 | desirae.g
Returned Sharon's call. Left voicemail and sent email. 2016-08-03 | desirae.g
Called Sharon on 08/03/2016. Left voicemail.
I would like to change the words under the orthodontic picture. The one with the girls in blue and black uniforms. I would like it to say Orthodontic team instead of Orthodontic Assistances. I tried to do this myself and the page would not let me edit the website. Thank you.
2016-07-28 | chandra.t
Ticket has been completed. Closing ticket.
Sharon:
“I cleared my cache and still get the old website. The other girls can’t even get the website at all, Page can’t be displayed”
Replied:
“I have checked your site on other computers here in the office and the new site does show up. The site is appearing on my computer as well. Please try restarting your computer to see if that might help. Did you view the site on a mobile device?
Also, please try typing both http://yorktownedental.com/ and http://www.yorktownedental.com/ into your browser. One of these doesn’t have the “www”.
Please let me know if any of these options will allow you to view the site. Thanks!”
Congratulations! Your website (yorktownedental.com) is now live and visible to the public.
We strongly encourage you to further customize your site by logging into Control Panel and using the website editor. If you have any questions and/or concerns, please let us know.
LOGGING INTO CONTROL PANEL
Login via your member login page: www.optimized360.com/controlpanel
Username (your domain): yorktownedental.com
If this will be your 1st time logging in, please go to “forgot password”. You will receive the instructions to reset it via your email on file which I have confirmed: drjackb_99@yahoo.com
MAKING CHANGES
If you would like to make any changes to your website, you can do so by logging into Control Panel and clicking on “Edit Your Website.” You may add/remove/edit/upload any pages that you may wish. The online editor is available to you 24/7 and we welcome any questions regarding how to use it.
2016-05-19 | catherine.c
website is live. 2016-05-18 | catherine.c
A record changed. Waiting to process.
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email from sharonclosed
Ticket: Website | 2016-05-05
| Catherine C.
| #50643
|
I would like to make some other changes to our website. On our home page, I would like the phone number, address and view map on the left side(all centered) I would like Yorktowne Dental Family Practice larger and in the center of the page and everything else completely to the right(centered). Please remove the logo.
Below are the pictures I would like to add to the slide show and remove the other ones.
I would like the general and cosmetic dentistry change to a different font.
Example: General and Cosmetic Dentistry
A Family Practice
2016-05-10 | catherine.c
Ticket has been completed. Closing ticket. 2016-05-10 | catherine.c
Dental Assts photo enlarged. 2016-05-10 | catherine.c
Can you enlarge the picture under meet the team page under dental assistants.
add care credit link – https://www.carecredit.com/apply/confirm.html?encm=XTwCO1Q2UjdQbFI2ADQNZAc9UzNQNlZkBWACMgZrBTE to our website.
I would this added to page – office, under payment options and on the last sentence.
2016-05-04 | catherine.c
Ticket has been completed. Closing ticket.
Requests from Sharon:
– Add “Family Practice” to practice name.
– Add “After Hours Emergency Contact” link under Contact Us. Link to appointment request form.
– http://b0a.fa7.myftpupload.com/des-plaines-dental-office/ –line up table for Insurance
– http://b0a.fa7.myftpupload.com/des-plaines-dental-team/ –adjust photo sizes
– Headers for all pages – make same size – 20
– Sharon will email logo to Catherine.
2016-05-09 | catherine.c
slider photos in ticket #50643. Closing. 2016-05-02 | catherine.c
Edits complete. Waiting for slider photos. 2016-05-02 | catherine.c
Add logo next to practice name. 2016-05-02 | danny.n
Catherine, go ahead and do the slideshow for them. Thank you.
Sharon had called spoke to Catherine, wanted to change design before site going live. Told her that Lisa approved this back in SEpt 2015 and if we were to change it, it will be $2,000 to redo it. She understood that she just hopped on the project per Dr’s request but why we have to charge again. I had encouraged her that this is a very nice design and pointed out the reason why. She asked about the images in the slider, told her it will be about $200 and we can change it based on what type of pics she liked. She will think about it. everything fine with her now.
2016-04-27 | danny.n
Catherine found email that mitchell had with lisa on 10/15/15 with Lisa stating to go with Library Plaza Dental design. fwd a copy to Sharon. 2016-04-27 | danny.n
Sharon stated that she spoke to Lisa and lisa has no record that they picked this design. I told her that we will not design a site without our clients consent or choose a random design. I told her i'll check our records and fwd to her the authorization. 2016-04-27 | catherine.c
Searched emails from Mitchell's acct - did not find anything verifying slider images.
Found in Optimized360 account. Updated CP with info (Yoast previously showed UA-60733247-1 because loaded from the theme libraryplazadental.com, now updated to UA-53203898-1)
doctor emailed – wants to finish site.
“I started to revamp my website, then I dropped the ball on it. I’m ready to pick it back up. When are you available to talk? Thanks.”
2016-05-02 | catherine.c
working with Sharon on edits. Closing this task. 2016-04-12 | catherine.c
left voicemail & emailed. 2016-04-04 | catherine.c
left voicemail & emailed dr. site ready to be live. waiting for his ok. 2016-03-29 | catherine.c
replied to set up time to go over changes.
Client has requested to make a few changes seen below, follow up to see if changes has been completed properly. Should be ready to go live soon. Sometimes hard to get ahold of. You will be working with Lisa but send all correspondence to all emails.
2015-12-09 | catherine.c
See ticket #41279. 2015-11-23 | catherine.c
Email sent to all contact emails.
Leave a Comment:
Edits (Via Email)closed
Ticket: Website | 2015-11-17
| Rod L.
| #41279
|
“With the Drs photo’s can they be changed to all one size?
With the Yorktowne Dental Logo they would like it larger and Family Practice removed.
With the patient forms they would like to have one set of forms for Yorktowne Dental and one set (which he added in the media library) for Yorktowne Orthodontic Specialists?
The pictures as the beginning he said he thinks that they change 3 times he would like one with General/Cosmetic Dentistry, one for Oral Surgery and one for Orthodontics..
Can you add like us on Facebook ?”
2015-12-09 | catherine.c
No response from client. 2015-12-07 | catherine.c
Left voicemail for Lisa. 2015-11-23 | catherine.c
Email sent to all contact emails as requested by Mitchell. 2015-11-19 | catherine.c
Hello Dr. Jack Bentivegna, DDS,
Your ticket #41279 labeled -Edits (Via Email)- has been been updated.
For your request to add like us on Facebook, we do not have a Facebook page for you. Please let us know if you would like us to set it up for you.
Thank you! 2015-11-19 | catherine.c
Hello Dr. Jack Bentivegna, DDS,
Your ticket #41279 labeled -Edits - Via Email- has been been updated.
For the patient forms, please list which forms from the media library would fall under Yorktowne Dental and Yorktowne Orthodontic Specialists.
There are four images at the top of the website. What would you like to add for the fourth image? I have the following for the three images so far:
1. General/Cosmetic Dentistry
2. Oral Surgery
3. Orthodontics
Thank you! 2015-11-19 | catherine.c
Hello Dr. Jack Bentivegna, DDS,
Your ticket #41279 labeled -Edits (Via Email)- has been been updated.
For the patient forms, please list which forms from the media library would fall under Yorktowne Dental and Yorktowne Orthodontic Specialists.
There are four images at the top of the website. What would you like to add for the fourth image? I have the following for the three images so far:
1. General/Cosmetic Dentistry
2. Oral Surgery
3. Orthodontics
Thank you! 2015-11-19 | catherine.c
Hello Dr. Jack Bentivegna, DDS,
Your ticket #41279 labeled -Edits (Via Email)- has been been updated.
For the patient forms, please list which forms from the media library would fall under Yorktowne Dental and Yorktowne Orthodontic Specialists.
There are four images at the top of the website. What would you like to add for the fourth image? I have the following for the three images so far:
1. General/Cosmetic Dentistry
2. Oral Surgery
3. Orthodontics
Thank you! 2015-11-19 | catherine.c
Hello Dr. Jack Bentivegna, DDS,
Your ticket #41279 labeled -Edits (Via Email)- has been been updated.
For the patient forms, please list which forms from the media library would fall under Yorktowne Dental and Yorktowne Orthodontic Specialists.
There are four images at the top of the website. What would you like to add for the fourth image? I have the following for the three images so far:
1. General/Cosmetic Dentistry
2. Oral Surgery
3. Orthodontics
Thank you! 2015-11-19 | catherine.c
Hello Dr. Jack Bentivegna, DDS,
Your ticket #41279 labeled -Edits (Via Email)- has been been updated.
For the patient forms, please list which forms from the media library would fall under Yorktowne Dental and Yorktowne Orthodontic Specialists.
There are four images at the top of the website. What would you like to add for the fourth image? I have the following for the three images so far:
1. General/Cosmetic Dentistry
2. Oral Surgery
3. Orthodontics
Thank you again for working together with me on designing your website. Your website is currently password protected and is not viewable to the public until you approve to do so. To view your site you will need to first login to your control panel. Please follow the instructions below to do so:
LOGGING IN
Login via your member login page: www.360controlpanel.com
Username (your domain): yorktownedental.com
If this will be your 1st time logging in, please go to “forgot password”. You will receive the instructions to reset it via your email on file which I have confirmed: drjackb_99@yahoo.com
MAKING CHANGES
If you would like to make any changes to your website, you can do so by logging into Control Panel and clicking on “Edit Your Website.” You may add/remove/edit/upload any pages that you may wish. The online editor is available to you 24/7 and we welcome any questions regarding how to use it.
Thank you and let me know if you have any questions!
My name is Mitchell and I will be the designer working with you every step of the way, starting from concept to going live! I had a quick meeting with your account rep. this morning to discuss your account and review the notes you initially had.
What 3 design did you like from our gallery? We can set up a phone call if you need help selecting.
I look forward to working on this design with you.
Lisa is main point of contact. Please email her at lisa@yorktownedental.com
I’ve asked her to look at our gallery and select her top 3 designs. She will then let either you or me know (please send intro email). Once she shows us the 3, we will need to contact her to discuss and finalize. I want to make sure the 3 she selects, we don’t have anyone near her with the same (very rare but just in case to avoid).
It is an As-Is. Please update the patient ed library along with any else that needs update.
2015-10-16 | marvin.a
Client has decided to go with http://libraryplazadental.com/
I will be importing the design today and hopefully done EOD. 2015-09-29 | mitchell.g
Called Lisa on her cell, the phone cut out and made a dial up noise from the 90's so no response 2015-09-28 | danny.n
sent Lisa an email since Mitchell is having a hard time getting a response. Potentially going to spam. Mitchell, please continue to keep me posted or followup. 2015-09-28 | mitchell.g
Left voicemail with Lisa again 2015-09-23 | mitchell.g
Left voicemail with Lisa 2015-09-23 | mitchell.g
I have emailed all emails on file to get choice of website design. 2015-09-18 | danny.n
"Ok thank you I forwarded that on to Dr Jack so he can get started" 2015-09-18 | belinda.t
Please ask Lisa for domain login credentials as the DNS needs to be updated.
Design Change (selected theme): 2 payments of $999
* use cc on file.
2015-09-18 | chandra.t
Charged per Dannys authorization. 2015-09-18 | danny.n
Chan, can you hold off on the charge until next Tues. I want to confirm payment. Please checkin with me on Tues. Thanks!
Frank had fwd an email from Lisa stating they wanted to revamp their site and get more traffic. Lisa called me about 30 mins after (frank probably gave them my number).
I introduced myself to lisa letting her know that I have worked with dr. b for a long time now and is familiar with their account. Lisa was very nice. She also liked to know how to access their acct cause they lost the info. I showed her how to do the LOST PASSWORD from our site.
Also gave her my direct line and email if she needed me in teh future.
Quoted her $2,000 and $3,000 giving her an overview of the 2 options.
She asked to send her info so she and dr can discuss. sent to both email accounts cc’ing her.
2015-09-18 | danny.n
typo, it is 2 payments of $999. Reconfirmed it with Lisa. 2015-09-18 | danny.n
showed lisa gallery to select her top 3. a designer will contact her to discuss and finalize which one she'd like to go with. Confirmed with her that it will be 2 payments of $499 (30 days apart) 2015-09-18 | danny.n
"Good Morning Danny,
Dr Jack wants to go ahead with the Selected Theme for $999, he wants to make sure that this payable in 2 payments? What is the next step?" 2015-09-16 | danny.n
"Yes I have received it thanks" 2015-09-15 | danny.n
called, was transferred to Lisa's voicemail.
Can you please log onto FTP and add the following lines to the end of the robots.txt file:
User-agent: ia_archiver
Disallow: /
Important for you to FLUSH CACHE in wordpress after the changes have been made.
2015-07-16 | rod.l
Ticket has been completed. Closing ticket. 2015-06-30 | justin.n
unable to find in Godaddy 2015-06-29 | justin.n
see note 2015-06-23 | developerjitendra
FTP Details are not present and
Url Redirect to https://360controlpanel.com/developer-report-ticket-single
Remove anything that says “legal notices” any links and/or pages throughout website.
2015-07-22 | developerjitendra
URL redirect to URL redirect to https://360controlpanel.com/developer-report-ticket-single so I am not able to remove legal notices. 2015-07-17 | developerjitendra
URL redirect to URL redirect to https://360controlpanel.com/developer-report-ticket-single so I am not able to remove legal notices. 2015-07-16 | rod.l
Edited files on VPS server, but website remains unchanged. Domain may be pointing elsewhere. 2015-07-16 | rod.l
No FTP details on notes, CP or Godaddy. Unable to make changes to robots.txt or legal notices on the site. 2015-07-08 | developerjitendra
URL redirect to URL redirect to https://360controlpanel.com/developer-report-ticket-single so I am not able to remove legal notices. 2015-07-06 | belinda.t
HTML site. 2015-06-16 | developerjitendra
URL redirect to URL redirect to https://360controlpanel.com/developer-report-ticket-single so I am not able to remove legal notices. 2015-06-16 | justin.n
Please remove legal notice in Sitemap 2015-06-11 | developerjitendra
URL redirect to https://360controlpanel.com/developer-report-ticket-single 2015-06-11 | justin.n
http://www.yorktownedental.com/sitemap.htm - please remove Legal Notices & Terms of Use through out website
Leave a Comment:
Via Phoneclosed
Tickets | 2015-04-06
| Leanne
| #30439
|
Received an email from Google stating their website needs to be more google compliant.
2015-04-07 | belinda.t
LM on all numbers and sent dr email explaining what Google is starting. Let him know the pricing and for him to call us back to discuss how we can integrate the website or possibly improve current site. 2015-04-06 | leanne.p
belinda will contact the client. 2015-04-06 | leanne.p
recevied email and forwarded email to danny 2015-04-06 | leanne.p
requested to have email forwarded to us.
Requested Dr. Bentivegna to make an A record change and to notify us when completed. If not, to provide login credentials for register.com
2014-11-04 | belinda.t
Email Sharon to change A Record or call us back for further instructions. 2014-10-27 | belinda.t
Emailed doctor to make changes to domain.
4/1//2011 added $100 to OM total is now $370+$49 website +$29 mobile 3/14/11 Monthly payments charged by Sean 3/10/2011 Upgraded OM and mobile this is the terms Platium Mobile: $499 + $29/m (charged by justin) Premium website: $49/m Online Marketing: $270/m including 12-15 miles ortho and OS Client understand the fee may not be enough to ver the area. 10.15.10 Ordered Design Change $499 (phone order with dr f) *Charged by Jami 7-25-05 ordered gold (old package compatible with our new Premium) with marketing $995 initial plus $59 per month and $99 for marketing total $158 – they have their own nameserver and mx record to their own email server
Website Backup:
Introduction:
Questionnaire:
Concept:
Approved:
Developed:
Sitemap, Submissions, 301:
Check Other Products:
Analytics Applied:
Review:
DC is Ready: 2015-10-23
DC is Live: 2016-05-19
Cancelled
2015-09-18 | danny.n
typo, it is 2 payments of $999. Reconfirmed it with Lisa.
2015-09-18 | danny.n
showed lisa gallery to select her top 3. a designer will contact her to discuss and finalize which one she'd like to go with. Confirmed with her that it will be 2 payments of $499 (30 days apart)
2015-09-18 | danny.n
"Good Morning Danny,
Dr Jack wants to go ahead with the Selected Theme for $999, he wants to make sure that this payable in 2 payments? What is the next step?"
2015-09-16 | danny.n
"Yes I have received it thanks"
2015-09-15 | danny.n
called, was transferred to Lisa's voicemail.
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